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b286e8ffaa
1. Add missing link to "Operations and Utilities Guide" PDF manual to main web page. 2. Change header/title on most(*) web pages from "Hercules Version 3" to "Hercules Version 4". (*) All except the "messages" web pages, which are still version 3 for the time being.
231 lines
9.8 KiB
HTML
231 lines
9.8 KiB
HTML
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 3.0//EN" "html.dtd">
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<HTML>
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<HEAD><TITLE>
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Hercules Version 4: Technical Support</TITLE>
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<LINK REL=STYLESHEET TYPE="text/css" HREF="hercules.css">
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</HEAD>
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<BODY BGCOLOR="#ffffcc" TEXT="#000000" LINK="#0000A0"
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VLINK="#008040" ALINK="#000000">
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<h1>Hercules Version 4: Technical Support</h1>
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<p><hr>
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<h2>Paid Support</h2>
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<P>
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Hercules does not have any official (formal) paid support in place...
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</P>
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<p>
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<i><b>...HOWEVER...</b></i>
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</p>
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<P>
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I'm sure if you ask the
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group whether or not there's anyone out there willing to provide it, you'll probably get more than
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one response. <tt>;-)</tt>
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</P>
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<p>
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I know for a fact that at least one person is already providing Hercules Technical Support on a paid
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basis, and as I said, I'm sure there are probably others out there who are either already doing it,
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or at least <i>willing</i> to do it, too. All you have to do is ask (any of the people involved with
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Hercules (users and/or developers)) and I'm sure more than one would be willing to provide it to you
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for a reasonable agreed-upon fee.
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</p>
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<p>
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Your best approach for obtaining fee-paid tecnical support for Hercules would be to post an inquiry
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to the main
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<a href="http://groups.yahoo.com/group/hercules-390"><b>Hercules-390 group</b></a>
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(see next section below) and simply <i><u>ask</u></i> whether
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anyone out there would be willing to provide it. As I said, I'm sure there are probably many people
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out there who would be willing to do so for the right price.
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</p>
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<p><hr>
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<h2>Free Support</h2>
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<P>
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Since Hercules is an Open Source product owned by no one in particular and copyrighted by
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many (lots of <i>very sharp</i> people have contributed over the years to Hercules's success),
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there doesn't exist any type of official "Technical Support Department" within any type of
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company or anything (like there usually is for closed-source products).
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<p>
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Instead, as with most Open Source products, there simply exists a dedicated group of individuals
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and enthusiasts who are willing to put in their spare time helping others with whatever
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problems and/or questions others may have regarding it. This dedicated group of Hercules enthusiasts
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is known as "our user community", and it honestly does, in this author's opinion, a pretty darn good job
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at providing whatever technical support most people find themselves needing.
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<p>
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If your question and/or concern regarding Hercules is not already addressed
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in our <a href="hercfaq.html">FAQ</a>
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and/or
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<a href="http://hercdoc.glanzmann.org">documentation</a>
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then you might consider posting your question to either
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the main <a href="http://groups.yahoo.com/group/hercules-390"><b>Hercules-390 group</b></a>
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or one of the more "focused" support groups listed further below:
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<p><br>
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<blockquote>
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<pre class=jcl>
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<b><u>HERCULES-390</u>:</b> Primary Hercules-390 Mainframe Emulator support forum
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<u>Files and archives at</u>:
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<a href="http://groups.yahoo.com/group/hercules-390">http://groups.yahoo.com/group/hercules-390</a>
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<u>Community email addresses</u>:
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Post message: <a href="mailto:hercules-390@yahoogroups.com?subject=Hercules Question">hercules-390@yahoogroups.com</a>
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Subscribe: <a href="mailto:hercules-390-subscribe@yahoogroups.com?subject=Subscribe">hercules-390-subscribe@yahoogroups.com</a>
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Unsubscribe: <a href="mailto:hercules-390-unsubscribe@yahoogroups.com?subject=Unsubscribe">hercules-390-unsubscribe@yahoogroups.com</a>
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List owner: <a href="mailto:hercules-390-owner@yahoogroups.com?subject=Hercules">hercules-390-owner@yahoogroups.com</a>
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</pre>
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</blockquote>
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<p><br>
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<P>
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The
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<a href="http://groups.yahoo.com/group/hercules-390"><b>Hercules-390 group</b></a>
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is your primary source for free Hercules support,
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and you are strongly encouraged to subscribe. There is a vibrant, active
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community of over 6900+ members, many of whom are very knowledgeable in
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many different areas of mainframe technology, both from a hardware point of
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view as well as from an operating system and software point of view.
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</P>
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<a name="other_forums"></a>
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<P>
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In addition to the main Hercules-390 group, other more specialized Hercules
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groups also exist to provide more focused support for a variety of popular
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IBM mainframe operating systems, such as DOS, VM, and MVS:
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</P>
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<p><br>
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<blockquote>
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<pre class=jcl>
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<b><u>H390-DOSVS</u>:</b> Running DOS/VS, DOS/VSE or z/VSE under Hercules
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<u>Files and archives at</u>:
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<a href="http://groups.yahoo.com/group/h390-dosvs">http://groups.yahoo.com/group/h390-dosvs</a>
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<u>Community email addresses</u>:
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Post message: <a href="mailto:h390-dosvs@yahoogroups.com?subject=Hercules Question">h390-dosvs@yahoogroups.com</a>
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Subscribe: <a href="mailto:h390-dosvs-subscribe@yahoogroups.com?subject=Subscribe">h390-dosvs-subscribe@yahoogroups.com</a>
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Unsubscribe: <a href="mailto:h390-dosvs-unsubscribe@yahoogroups.com?subject=Unsubscribe">h390-dosvs-unsubscribe@yahoogroups.com</a>
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List owner: <a href="mailto:h390-dosvs-owner@yahoogroups.com?subject=Hercules">h390-dosvs-owner@yahoogroups.com</a>
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</pre>
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</blockquote>
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<blockquote>
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<pre class=jcl>
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<b><u>H390-MVS</u>:</b> Running MVS or z/OS under Hercules
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<u>Files and archives at</u>:
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<a href="http://groups.yahoo.com/group/h390-mvs">http://groups.yahoo.com/group/h390-mvs</a>
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<u>Community email addresses</u>:
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Post message: <a href="mailto:h390-mvs@yahoogroups.com?subject=Hercules Question">h390-mvs@yahoogroups.com</a>
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Subscribe: <a href="mailto:h390-mvs-subscribe@yahoogroups.com?subject=Subscribe">h390-mvs-subscribe@yahoogroups.com</a>
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Unsubscribe: <a href="mailto:h390-mvs-unsubscribe@yahoogroups.com?subject=Unsubscribe">h390-mvs-unsubscribe@yahoogroups.com</a>
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List owner: <a href="mailto:h390-mvs-owner@yahoogroups.com?subject=Hercules">h390-mvs-owner@yahoogroups.com</a>
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</pre>
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</blockquote>
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<blockquote>
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<pre class=jcl>
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<b><u>TURNKEY-MVS</u>:</b> Support for Volker Bandke's "<a href="http://www.bsp-gmbh.com/turnkey/">MVS Tur(n)key System</a>", a freely available
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pre-built MVS 3.8J Operating System running under the Hercules emulator!
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<u>Files and archives at</u>:
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<a href="http://groups.yahoo.com/group/turnkey-mvs">http://groups.yahoo.com/group/turnkey-mvs</a>
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<u>Community email addresses</u>:
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Post message: <a href="mailto:turnkey-mvs@yahoogroups.com?subject=Hercules Question">turnkey-mvs@yahoogroups.com</a>
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Subscribe: <a href="mailto:turnkey-mvs-subscribe@yahoogroups.com?subject=Subscribe">turnkey-mvs-subscribe@yahoogroups.com</a>
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Unsubscribe: <a href="mailto:turnkey-mvs-unsubscribe@yahoogroups.com?subject=Unsubscribe">turnkey-mvs-unsubscribe@yahoogroups.com</a>
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List owner: <a href="mailto:turnkey-mvs-owner@yahoogroups.com?subject=Hercules">turnkey-mvs-owner@yahoogroups.com</a>
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</pre>
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</blockquote>
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<blockquote>
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<pre class=jcl>
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<b><u>H390-VM</u>:</b> Running VM/370, VM/SP, VM/ESA or z/VM under Hercules
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<u>Files and archives at</u>:
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<a href="http://groups.yahoo.com/group/h390-vm">http://groups.yahoo.com/group/h390-vm</a>
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<u>Community email addresses</u>:
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Post message: <a href="mailto:h390-vm@yahoogroups.com?subject=Hercules Question">h390-vm@yahoogroups.com</a>
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Subscribe: <a href="mailto:h390-vm-subscribe@yahoogroups.com?subject=Subscribe">h390-vm-subscribe@yahoogroups.com</a>
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Unsubscribe: <a href="mailto:h390-vm-unsubscribe@yahoogroups.com?subject=Unsubscribe">h390-vm-unsubscribe@yahoogroups.com</a>
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List owner: <a href="mailto:h390-vm-owner@yahoogroups.com?subject=Hercules">h390-vm-owner@yahoogroups.com</a>
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</pre>
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</blockquote>
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<blockquote>
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<pre class=jcl>
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<b><u>HERC-4PACK</u>:</b> Support for Andy Norrie's 4 pack Hercules VM system.
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<u>Files and archives at</u>:
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<a href="http://groups.yahoo.com/group/herc-4pack">http://groups.yahoo.com/group/herc-4pack</a>
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<u>Community email addresses</u>:
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Post message: <a href="mailto:herc-4pack@yahoogroups.com?subject=Hercules Question">herc-4pack@yahoogroups.com</a>
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Subscribe: <a href="mailto:herc-4pack-subscribe@yahoogroups.com?subject=Subscribe">herc-4pack-subscribe@yahoogroups.com</a>
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Unsubscribe: <a href="mailto:herc-4pack-unsubscribe@yahoogroups.com?subject=Unsubscribe">herc-4pack-unsubscribe@yahoogroups.com</a>
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List owner: <a href="mailto:herc-4pack-owner@yahoogroups.com?subject=Hercules">herc-4pack-owner@yahoogroups.com</a>
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</pre>
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</blockquote>
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<blockquote>
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<pre class=jcl>
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<b><u>HERCULES-S370ASM</u>:</b> Forum discussing use of S/370 assembler with the Hercules emulator
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<u>Files and archives at</u>:
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<a href="http://groups.yahoo.com/group/hercules-s370asm">http://groups.yahoo.com/group/hercules-s370asm</a>
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<u>Community email addresses</u>:
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Post message: <a href="mailto:hercules-s370asm@yahoogroups.com?subject=Hercules Question">hercules-s370asm@yahoogroups.com</a>
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Subscribe: <a href="mailto:hercules-s370asm-subscribe@yahoogroups.com?subject=Subscribe">hercules-s370asm-subscribe@yahoogroups.com</a>
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Unsubscribe: <a href="mailto:hercules-s370asm-unsubscribe@yahoogroups.com?subject=Unsubscribe">hercules-s370asm-unsubscribe@yahoogroups.com</a>
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List owner: <a href="mailto:hercules-s370asm-owner@yahoogroups.com?subject=Hercules">hercules-s370asm-owner@yahoogroups.com</a>
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</pre>
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</blockquote>
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<p><br>
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<p><center><hr width=15% noshade><p>
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<a href="index.html"><img src="images/back.gif" border=0 alt="back"></a>
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</center>
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<p class="lastupd">Last updated $Date$ $Revision$</p>
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