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Hercules: Technical Support
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<h1>Hercules Version 4: Technical Support</h1>
<p><hr>
<h2>Paid Support</h2>
<P>
Hercules does not have any official (formal) paid support in place...
</P>
<p>
<i><b>...HOWEVER...</b></i>
</p>
<P>
I'm sure if you ask the
group whether or not there's anyone out there willing to provide it, you'll probably get more than
one response. &nbsp; &nbsp; <tt>;-)</tt>
</P>
<p>
I know for a fact that at least one person is already providing Hercules Technical Support on a paid
basis, and as I said, I'm sure there are probably others out there who are either already doing it,
or at least <i>willing</i> to do it, too. All you have to do is ask (any of the people involved with
Hercules (users and/or developers)) and I'm sure more than one would be willing to provide it to you
for a reasonable agreed-upon fee.
</p>
<p>
Your best approach for obtaining fee-paid technical support for Hercules would be to post an inquiry
to the main
<a href="https://hercules-390.groups.io/g/group"><b>Hercules-390 group</b></a>
(see next section below) and simply <i><u>ask</u></i> whether
anyone out there would be willing to provide it. As I said, I'm sure there are probably many people
out there who would be willing to do so for the right price.
</p>
<p><hr>
<h2>Free Support</h2>
<P>
Since Hercules is an Open Source product owned by no one in particular and copyrighted by
many (lots of <i>very sharp</i> people have contributed over the years to Hercules's success),
there doesn't exist any type of official "Technical Support Department" within any type of
company or anything (like there usually is for closed-source products).
<p>
Instead, as with most Open Source products, there simply exists a dedicated group of individuals
and enthusiasts who are willing to put in their spare time helping others with whatever
problems and/or questions others may have regarding it. This dedicated group of Hercules enthusiasts
is known as "our user community", and it honestly does, in this author's opinion, a pretty darn good job
at providing whatever technical support most people find themselves needing.
<p>
If your question and/or concern regarding Hercules is not already addressed
in our <a href="hercfaq.html">FAQ</a>
and/or
<a href="index.html#docs">documentation</a>
then you might consider posting your question to either
the main <a href="https://hercules-390.groups.io/g/group"><b>Hercules-390 group</b></a>
or one of the <a href="#other_forums">more "focused" support groups</a> listed further below:
<p><br>
<blockquote>
<a name="support"></a>
<pre class=jcl>
<b><a href="https://hercules-390.groups.io/g/group"><u>HERCULES-390</u></a>:</b> &nbsp; Primary SDL Hercules Hyperion support forum
<u>Group Web Page</u>:
<a href="https://hercules-390.groups.io/g/group">https://hercules-390.groups.io/g/group</a>
<u>Group Files and archives</u>:
<a href="https://hercules-390.groups.io/g/group/files">https://hercules-390.groups.io/g/group/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:group@hercules-390.groups.io?subject=(describe your question...)">group@hercules-390.groups.io</a>
Subscribe: <a href="mailto:group+subscribe@hercules-390.groups.io?subject=Subscribe">group+subscribe@hercules-390.groups.io</a>
Unsubscribe: <a href="mailto:group+unsubscribe@hercules-390.groups.io?subject=Unsubscribe">group+unsubscribe@hercules-390.groups.io</a>
Group owner: <a href="mailto:group+owner@hercules-390.groups.io?subject=Hercules Group">group+owner@hercules-390.groups.io</a>
Help: <a href="mailto:group+help@hercules-390.groups.io?subject=Group Help">group+help@hercules-390.groups.io</a>
</pre>
</blockquote>
<p><br>
<P>
The
<a href="https://hercules-390.groups.io/g/group"><b>Hercules-390 group</b></a>
is your primary source for free Hercules support,
and you are strongly encouraged to subscribe. It is a vibrant, active community
with hundreds of members, most of whom are very knowledgeable
in many different areas of mainframe technology, both from a hardware point of view
as well as from an operating system and software point of view.
</P>
<P>
In addition to the main Hercules-390 group, other more specialized Hercules
groups also exist to provide more focused support for a variety of popular
IBM mainframe operating systems, such as DOS/VS, z/VSE, VM/370, z/VM, MVS, z/OS, etc:
</P>
<p><br>
<blockquote>
<a name="other_forums"></a>
<pre class=jcl>
<b><a href="https://groups.io/g/H390-DOSVS"><u>H390-DOSVS</u></a>:</b> &nbsp; Running DOS/VS, DOS/VSE or z/VSE under Hercules
<u>Group Web Page</u>:
<a href="https://groups.io/g/H390-DOSVS">https://groups.io/g/H390-DOSVS</a>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/H390-DOSVS/files">https://groups.io/g/H390-DOSVS/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:H390-DOSVS@groups.io?subject=(describe your question...)">H390-DOSVS@groups.io</a>
Subscribe: <a href="mailto:H390-DOSVS+subscribe@groups.io?subject=Subscribe">H390-DOSVS+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:H390-DOSVS+unsubscribe@groups.io?subject=Unsubscribe">H390-DOSVS+unsubscribe@groups.io</a>
Group owner: <a href="mailto:H390-DOSVS+owner@groups.io?subject=Hercules Group">H390-DOSVS+owner@groups.io</a>
Help: <a href="mailto:H390-DOSVS+help@groups.io?subject=Group Help">H390-DOSVS+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/H390-MVS"><u>H390-MVS</u></a>:</b> &nbsp; Running MVS or z/OS under Hercules
<u>Group Web Page</u>:
<a href="https://groups.io/g/H390-MVS">https://groups.io/g/H390-MVS</a>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/H390-MVS/files">https://groups.io/g/H390-MVS/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:H390-MVS@groups.io?subject=(describe your question...)">H390-MVS@groups.io</a>
Subscribe: <a href="mailto:H390-MVS+subscribe@groups.io?subject=Subscribe">H390-MVS+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:H390-MVS+unsubscribe@groups.io?subject=Unsubscribe">H390-MVS+unsubscribe@groups.io</a>
Group owner: <a href="mailto:H390-MVS+owner@groups.io?subject=Hercules Group">H390-MVS+owner@groups.io</a>
Help: <a href="mailto:H390-MVS+help@groups.io?subject=Group Help">H390-MVS+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/Turnkey-MVS"><u>Turnkey-MVS</u></a>:</b> &nbsp; Discussion group for running the Tur(n)key MVS38j operating system on Hercules
<u>Group Web Page</u>:
<a href="https://groups.io/g/Turnkey-MVS">https://groups.io/g/Turnkey-MVS</a> &nbsp; &nbsp; <i>(<b>NOTE:</b> Group is <u>not</u> listed in <a href=https://groups.io/search>Groups.io's directory</a>)</i>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/Turnkey-MVS/files">https://groups.io/g/Turnkey-MVS/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:Turnkey-MVS@groups.io?subject=(describe your question...)">Turnkey-MVS@groups.io</a>
Subscribe: <a href="mailto:Turnkey-MVS+subscribe@groups.io?subject=Subscribe">Turnkey-MVS+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:Turnkey-MVS+unsubscribe@groups.io?subject=Unsubscribe">Turnkey-MVS+unsubscribe@groups.io</a>
Group owner: <a href="mailto:Turnkey-MVS+owner@groups.io?subject=Hercules Group">Turnkey-MVS+owner@groups.io</a>
Help: <a href="mailto:Turnkey-MVS+help@groups.io?subject=Group Help">Turnkey-MVS+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/h390-vm"><u>h390-vm</u></a>:</b> &nbsp; Running VM/370, VM/SP, VM/ESA or z/VM under Hercules
<u>Group Web Page</u>:
<a href="https://groups.io/g/h390-vm">https://groups.io/g/h390-vm</a>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/h390-vm/files">https://groups.io/g/h390-vm/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:h390-vm@groups.io?subject=(describe your question...)">h390-vm@groups.io</a>
Subscribe: <a href="mailto:h390-vm+subscribe@groups.io?subject=Subscribe">h390-vm+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:h390-vm+unsubscribe@groups.io?subject=Unsubscribe">h390-vm+unsubscribe@groups.io</a>
Group owner: <a href="mailto:h390-vm+owner@groups.io?subject=Hercules Group">h390-vm+owner@groups.io</a>
Help: <a href="mailto:h390-vm+help@groups.io?subject=Group Help">h390-vm+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/H390-MTS"><u>H390-MTS</u></a>:</b> &nbsp; Discussion group for running the MTS operating system on Hercules
<u>Group Web Page</u>:
<a href="https://groups.io/g/H390-MTS">https://groups.io/g/H390-MTS</a>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/H390-MTS/files">https://groups.io/g/H390-MTS/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:H390-MTS@groups.io?subject=(describe your question...)">H390-MTS@groups.io</a>
Subscribe: <a href="mailto:H390-MTS+subscribe@groups.io?subject=Subscribe">H390-MTS+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:H390-MTS+unsubscribe@groups.io?subject=Unsubscribe">H390-MTS+unsubscribe@groups.io</a>
Group owner: <a href="mailto:H390-MTS+owner@groups.io?subject=Hercules Group">H390-MTS+owner@groups.io</a>
Help: <a href="mailto:H390-MTS+help@groups.io?subject=Group Help">H390-MTS+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/H390-MUSIC"><u>H390-MUSIC</u></a>:</b> &nbsp; Discussion group for running the Music/SP operating system on Hercules
<u>Group Web Page</u>:
<a href="https://groups.io/g/H390-MUSIC">https://groups.io/g/H390-MUSIC</a>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/H390-MUSIC/files">https://groups.io/g/H390-MUSIC/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:H390-MUSIC@groups.io?subject=(describe your question...)">H390-MUSIC@groups.io</a>
Subscribe: <a href="mailto:H390-MUSIC+subscribe@groups.io?subject=Subscribe">H390-MUSIC+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:H390-MUSIC+unsubscribe@groups.io?subject=Unsubscribe">H390-MUSIC+unsubscribe@groups.io</a>
Group owner: <a href="mailto:H390-MUSIC+owner@groups.io?subject=Hercules Group">H390-MUSIC+owner@groups.io</a>
Help: <a href="mailto:H390-MUSIC+help@groups.io?subject=Group Help">H390-MUSIC+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/H390-OSVS"><u>H390-OSVS</u></a>:</b> &nbsp; Discussion group for running the OS/VS1 and OS/VS2 operating systems on Hercules
<u>Group Web Page</u>:
<a href="https://groups.io/g/H390-OSVS">https://groups.io/g/H390-OSVS</a>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/H390-OSVS/files">https://groups.io/g/H390-OSVS/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:H390-OSVS@groups.io?subject=(describe your question...)">H390-OSVS@groups.io</a>
Subscribe: <a href="mailto:H390-OSVS+subscribe@groups.io?subject=Subscribe">H390-OSVS+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:H390-OSVS+unsubscribe@groups.io?subject=Unsubscribe">H390-OSVS+unsubscribe@groups.io</a>
Group owner: <a href="mailto:H390-OSVS+owner@groups.io?subject=Hercules Group">H390-OSVS+owner@groups.io</a>
Help: <a href="mailto:H390-OSVS+help@groups.io?subject=Group Help">H390-OSVS+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/Hercules-OS380"><u>Hercules-OS380</u></a>:</b> &nbsp; Discussion group for running the OS380 operating system on Hercules
<u>Group Web Page</u>:
<a href="https://groups.io/g/Hercules-OS380">https://groups.io/g/Hercules-OS380</a>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/Hercules-OS380/files">https://groups.io/g/Hercules-OS380/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:Hercules-OS380@groups.io?subject=(describe your question...)">Hercules-OS380@groups.io</a>
Subscribe: <a href="mailto:Hercules-OS380+subscribe@groups.io?subject=Subscribe">Hercules-OS380+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:Hercules-OS380+unsubscribe@groups.io?subject=Unsubscribe">Hercules-OS380+unsubscribe@groups.io</a>
Group owner: <a href="mailto:Hercules-OS380+owner@groups.io?subject=Hercules Group">Hercules-OS380+owner@groups.io</a>
Help: <a href="mailto:Hercules-OS380+help@groups.io?subject=Group Help">Hercules-OS380+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/MVS38j-Wylbur"><u>MVS38j-Wylbur</u></a>:</b> &nbsp; Discussion group for running the Wylbur operating system on Hercules
<u>Group Web Page</u>:
<a href="https://groups.io/g/MVS38j-Wylbur">https://groups.io/g/MVS38j-Wylbur</a>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/MVS38j-Wylbur/files">https://groups.io/g/MVS38j-Wylbur/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:MVS38j-Wylbur@groups.io?subject=(describe your question...)">MVS38j-Wylbur@groups.io</a>
Subscribe: <a href="mailto:MVS38j-Wylbur+subscribe@groups.io?subject=Subscribe">MVS38j-Wylbur+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:MVS38j-Wylbur+unsubscribe@groups.io?subject=Unsubscribe">MVS38j-Wylbur+unsubscribe@groups.io</a>
Group owner: <a href="mailto:MVS38j-Wylbur+owner@groups.io?subject=Hercules Group">MVS38j-Wylbur+owner@groups.io</a>
Help: <a href="mailto:MVS38j-Wylbur+help@groups.io?subject=Group Help">MVS38j-Wylbur+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/KICKSforTSO"><u>KICKSforTSO</u></a>:</b> &nbsp; Discussion group for running KICKS for TSO under MVS38j on Hercules
<u>Group Web Page</u>:
<a href="https://groups.io/g/KICKSforTSO">https://groups.io/g/KICKSforTSO</a>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/KICKSforTSO/files">https://groups.io/g/KICKSforTSO/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:KICKSforTSO@groups.io?subject=(describe your question...)">KICKSforTSO@groups.io</a>
Subscribe: <a href="mailto:KICKSforTSO+subscribe@groups.io?subject=Subscribe">KICKSforTSO+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:KICKSforTSO+unsubscribe@groups.io?subject=Unsubscribe">KICKSforTSO+unsubscribe@groups.io</a>
Group owner: <a href="mailto:KICKSforTSO+owner@groups.io?subject=Hercules Group">KICKSforTSO+owner@groups.io</a>
Help: <a href="mailto:KICKSforTSO+help@groups.io?subject=Group Help">KICKSforTSO+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/cbt-tape"><u>cbt-tape</u></a>:</b> &nbsp; Discussion group for the CBT MVS Utilities and Overflow Tapes
<u>Group Web Page</u>:
<a href="https://groups.io/g/cbt-tape">https://groups.io/g/cbt-tape</a>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/cbt-tape/files">https://groups.io/g/cbt-tape/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:cbt-tape@groups.io?subject=(describe your question...)">cbt-tape@groups.io</a>
Subscribe: <a href="mailto:cbt-tape+subscribe@groups.io?subject=Subscribe">cbt-tape+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:cbt-tape+unsubscribe@groups.io?subject=Unsubscribe">cbt-tape+unsubscribe@groups.io</a>
Group owner: <a href="mailto:cbt-tape+owner@groups.io?subject=Hercules Group">cbt-tape+owner@groups.io</a>
Help: <a href="mailto:cbt-tape+help@groups.io?subject=Group Help">cbt-tape+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/hercules-s370asm"><u>hercules-s370asm</u></a>:</b> &nbsp; Forum discussing use of S/370 assembler with the Hercules emulator
<u>Group Web Page</u>:
<a href="https://groups.io/g/hercules-s370asm">https://groups.io/g/hercules-s370asm</a> &nbsp; &nbsp; <i>(<b>NOTE:</b> Group is <u>not</u> listed in <a href=https://groups.io/search>Groups.io's directory</a>)</i>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/hercules-s370asm/files">https://groups.io/g/hercules-s370asm/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:hercules-s370asm@groups.io?subject=(describe your question...)">hercules-s370asm@groups.io</a>
Subscribe: <a href="mailto:hercules-s370asm+subscribe@groups.io?subject=Subscribe">hercules-s370asm+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:hercules-s370asm+unsubscribe@groups.io?subject=Unsubscribe">hercules-s370asm+unsubscribe@groups.io</a>
Group owner: <a href="mailto:hercules-s370asm+owner@groups.io?subject=Hercules Group">hercules-s370asm+owner@groups.io</a>
Help: <a href="mailto:hercules-s370asm+help@groups.io?subject=Group Help">hercules-s370asm+help@groups.io</a>
</pre>
</blockquote>
<blockquote>
<pre class=jcl>
<b><a href="https://groups.io/g/satk"><u>SATK</u></a>:</b> &nbsp; SATK and Bare-Metal programming on mainframes
<u>Group Web Page</u>:
<a href="https://groups.io/g/satk">https://groups.io/g/satk</a>
<a href="https://github.com/s390guy/SATK">https://github.com/s390guy/SATK</a>
<u>Group Files and archives</u>:
<a href="https://groups.io/g/satk/files">https://groups.io/g/satk/files</a>
<u>Group Email Addresses</u>:
Post: <a href="mailto:satk@groups.io?subject=(describe your question...)">satk@groups.io</a>
Subscribe: <a href="mailto:satk+subscribe@groups.io?subject=Subscribe">satk+subscribe@groups.io</a>
Unsubscribe: <a href="mailto:satk+unsubscribe@groups.io?subject=Unsubscribe">satk+unsubscribe@groups.io</a>
Group owner: <a href="mailto:satk+owner@groups.io?subject=Hercules Group">satk+owner@groups.io</a>
Help: <a href="mailto:satk+help@groups.io?subject=Group Help">satk+help@groups.io</a>
</pre>
</blockquote>
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